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03 20 08 62 63
contact@swiftcashbk.online

FAQ

Quickly find answers to your most frequently asked questions.

How can we help you?

Search for a question or browse the categories below.

Account & Registration

Opening an account with Swiftcash is simple and fast:

  1. Go to our sign-up page or download the mobile app
  2. Fill out the form with your personal information
  3. Verify your email and phone number
  4. Complete your profile by verifying your identity (KYC)
  5. Your account will be activated within 24 hours

💡 Good to know: Account opening is 100% online and requires no physical documents.

At Swiftcash, we believe in total transparency when it comes to fees:

✅ Free

  • • Monthly account maintenance
  • • SEPA transfers
  • • Direct debits
  • • Security alerts

Optional

  • • Debit card: 2$/month
  • • Withdrawals outside the EU: 2$ + 1.5%
  • • Bank check: 5$

To open your account, you'll need:

  • Proof of identity: National ID card or valid passport
  • Proof of address: Recent utility bill (electricity, water, or phone) less than 3 months old
  • Selfie: A photo of yourself for biometric verification

Digital: All documents can be uploaded directly from your smartphone.

Cards & Payments

In case of loss or theft, act quickly:

  1. Immediately block your card from the mobile app
  2. Contact our emergency line at 03 20 08 62 63
  3. Report the theft to the nearest police station
  4. Order a new card from your client area

Emergency: Your card is instantly blocked to prevent any fraudulent use.

Default limits for your Swiftcash card:

Type Daily Limit Monthly Limit
Payments 1,500 $ 15,000 $
Withdrawals 300 $ 3,000 $
Online Payments 2,000 $ 20,000 $

You can change these limits anytime from the app.

Transfers

Transfer times vary depending on the type of transfer:

SEPA Transfers

  • • Same zone: 24-48 hours
  • • Between SEPA countries: 1-2 business days
  • • Free of charge

International Transfers

  • • Europe: 2-3 business days
  • • Worldwide: 3-5 business days
  • • Fees apply depending on destination

Instant Transfers: Available for selected banks and countries (additional fees may apply).

Our transfer fees are transparent and competitive:

Premium Accounts: Enjoy free international transfers with our premium account plans.

Transfer cancellation depends on the status of the transaction:

Act quickly: The sooner you contact us, the higher the chance of stopping the transfer.

Support

We offer multiple ways to get in touch with our support team:

Phone Support

  • • General inquiries: 03 20 08 62 63
  • • Emergency line (24/7): 03 20 08 62 63
  • • Available Monday to Friday, 8AM-8PM

Digital Channels

  • • In-app chat: 24/7
  • • Email: support@Swiftcash.com
  • • Response within 2 hours

Preferred Method: Using the in-app chat is the fastest way to get support as it connects you directly with our specialized agents.

If you're not satisfied with our service, here's how to file a complaint:

  1. Contact our support team to try to resolve the issue directly
  2. If unresolved, request to escalate to a complaints specialist
  3. Formal complaints can be submitted via email to complaints@Swiftcash.com
  4. You will receive a response within 15 business days

Documentation: Please include all relevant details and supporting documents with your complaint.

Our multilingual support team can assist you in:

English French Spanish German Italian Portuguese

24/7 Support: Our English-speaking support team is available 24/7 for urgent matters.

Security

To strengthen your Swiftcash account security:

  • Enable two-factor authentication (2FA) in your security settings
  • Use a unique and complex password
  • Activate email/SMS notifications for each transaction
  • Never share your confidential codes
  • Regularly check your transaction history

Enhanced Security: All transactions are encrypted and monitored 24/7 by our fraud detection system.

Can't find your answer?

Our support team is available 24/7 to assist you.

Immediate Support

03 20 08 62 63

Email

contact@swiftcashbk.online